Shipping information
Warehouse closure: 1–7 October
Our warehouse will be closed from 1–7 October. Orders placed from 30 September onwards will be prepared and shipped after we reopen. We apologize for any inconvenience and appreciate your patience. Our customer service team will remain available if you have any questions.
Tracked, secure shipping. Every order is sent with tracking, including international deliveries. Your order is guaranteed by us, and we'll help put things right if a package goes missing.
No surprise customs fees. We prepay customs and tariff charges, so there's nothing extra to pay on delivery.
Clear updates by email. You'll receive an order confirmation, then a shipping confirmation when your package leaves our warehouse.
From your order to your outfit.
Here's how your order moves from checkout to delivery.
- Order placedWe receive your orderYou'll get an order confirmation by email.
- Packing your orderYour order is preparing to leave our warehouse.It takes 0–3 business days for our team to fulfill your order. You'll get a shipping confirmation by email as soon as it's been sent.
- Once shippedYour order is on the way!It then takes 4–10 business days to reach you. Keep an eye on the tracking information in your shipping email. ☺
- DeliveredYour order arrives!Start fixing and upgrading your outfits! ☺
Simple rates. Free shipping from a set amount.
Find your destination below. The shipping fee applies to orders below the free shipping amount in the last column.
| Destination | Shipping rate | Free shipping when you spend |
|---|---|---|
| United States | USD $6 | USD $45+ |
| United Kingdom | GBP £6 | GBP £35+ |
| EU countries using the euro | EUR €6 | EUR €40+ |
| Canada | CAD $12 | CAD $70+ |
| Australia | AUD $12 | AUD $70+ |
| New Zealand | NZD $12 | NZD $75+ |
| Denmark | DKK 50 | DKK 300+ |
| Norway | NOK 70 | NOK 450+ |
| Poland | PLN 20 | PLN 150+ |
| Sweden | SEK 70 | SEK 350+ |
| Switzerland | CHF 5 | CHF 35+ |
| South Africa | ZAR 130 | ZAR 800+ |
| Mexico | MXN $100 | MXN $700+ |
Denmark, Poland and Sweden are EU countries shown separately because their rates use local currencies. Prices are shown in the currency for each destination. At checkout, your displayed currency follows your shipping region. For destinations not listed here, the shipping rate is shown at checkout.
When will your order arrive?
We prepare in-stock orders in 0–3 business days. Delivery then follows after shipping, with an estimate for each destination below:
| Destination | Estimated delivery after shipping |
|---|---|
| United States & Canada | Approximately 5–10 business days |
| United Kingdom & EU | Approximately 5–10 business days |
| South Africa | Approximately 5–10 business days |
| Australia & New Zealand | Approximately 4–7 business days |
| Norway & Switzerland | Approximately 5–10 business days |
Pre-orders and products with an incoming stock date
If a product is marked “Pre-order” or “Stock arriving on [date]”, the date on its product page tells you when stock is expected. We'll prepare your order once it becomes available, then the delivery estimate above begins when it ships.
These are estimates rather than guaranteed arrival dates. Carriers and local conditions can affect timing. Your tracking link lets you follow your package, and our team is here if you need help.
Why our warehouse is in Shenzhen.
One thing you'll notice about us is that we're unusually transparent. Many brands never tell customers where their products are made or shipped from. We're happy to.
Our warehouse is based in Shenzhen, China, close to the manufacturers we work with.
China is home to highly experienced manufacturers, skilled product developers and some of the world's strongest logistics networks. For a small business like ours, Shenzhen gives us access to expertise and infrastructure that would otherwise be difficult to reach.
It also allows us to ship globally while keeping production and fulfillment close together.
- Fewer unnecessary transfers between warehouses.
- Less handling before an order reaches you.
- Faster and more reliable restocking.
- Better stock and product management.
- A more direct journey from production to customer.
- Worldwide shipping to the USA, Canada, the UK, Europe, Australia, New Zealand, Mexico and Chile, with no additional customs charges.
You can read more about our team and our warehouse on our About Us page.
Carriers, returns and help.
Our shipping partners
We use trusted shipping partners, which may include GOFO, Relay in the UK, USPS, UPS, Royal Mail, GLS and DPD, depending on your destination.
Returns after free shipping
If you return part of an order for a refund and the items you keep fall below the free shipping threshold, the standard shipping charge for your region will be deducted from your refund. Read the full details in our Returns, Refunds & Cancellations policy.
Questions about your order?
Get in touch through our contact form, or message us on social media @thepintheory. We'll be happy to help.