How can we help? 💛

Whether you have a question, need help with an order, or something has gone wrong, our small customer-service team is here to help.

Looking for a quick answer?

You may find the answer immediately on our FAQ page, including information about shipping, tracking, returns and how our pins work.

Need help using your pins?

Our user manual includes instructions and a quick video showing how to use your pins correctly and remove the secure metal pin backs.

Return or exchange request

If your order is within our 14-day return window, measured from the date of delivery, please tell us which items you would like to return and the reason for your request.

Please also include your order number and the email address used when placing the order. Providing these details helps us process your request more quickly.

Is something wrong with your order?

Please explain what has happened and let us know which product is affected.

We may ask you to send us clear photographs showing the issue, so please have these ready if possible.

Photos help us understand exactly what has happened, collect important product feedback and authorise the fastest and most appropriate solution when needed.

When will we reply?

We answer messages Monday to Friday and aim to reply within 24 working hours. We often respond sooner and may occasionally reply at weekends.

Our team works in the European time zone, so replies may arrive at a different time of day depending on where you live.

Send us a message

Please provide as much information as possible so we can help you without unnecessary delays.

For order-related enquiries, please include your order number and the email address used when placing the order.

We’re a small team of real people, and our goal is always to provide clear, friendly and reliable customer service. We’ll do our best to get everything sorted for you as quickly as possible. ❤️